Delivery and Returns

Shipping
Standard UK Delivery £3.95 (up to 5 days)
UK Next Working Day Delivery £5.95
EU Delivery £10.00 (5-12 days)
EU Express Delivery £16 (3-4 days) 
Worldwide Delivery £13.00 (7-12 days)
Free Standard UK Delivery on orders over £50
Free Standard Delivery for EU and Worldwide on orders over £100
Orders made by 2pm Monday to Friday will be dispatched the same day
(except for Sonata, as we dont hold stock from this brand, please check collection page for turnaround time) 
We use Royal Mail or UPS to send all parcels
Please note that a signature will be required upon delivery
For queries relating to your delivery please email info@lalakids.co.uk
WE WILL ONLY SEND ITEMS TO THE ADDRESS REGISTERED ON PAYPAL
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Returns 
Our returns policy is strictly 14 days from the date of delivery
Please email info@lalakids.co.uk to start your return process

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not accept returns on underwear, swimwear, socks or tights

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will only notify you if the return is rejected. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lalakids.co.uk 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We accept exchanges but can only offer an exchange if the item is in stock

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. It is not our responsibility if the returned item is lost in transit