Delivery and Returns

Shipping
UK Next Working Day Delivery £6.95
UK 1st Class £5.10 (up to 2 working days)
UK 2nd Class £3.95 (up to 5 working days)
EU Delivery £15.00 (5-12 working days)
USA & Worldwide Delivery £25.00 (7-12 working days)
Free Standard UK Mainland Delivery on orders over £50
Free Standard Delivery for EU and Worldwide on orders over £150
Orders made by 12pm Monday to Friday will be dispatched the same day
(except for pre orders and Sonata, as we don't hold stock from this brand, please check collection/product page for the turnaround time)
We use Royal Mail or UPS to send all parcels
Please note that a signature will be required upon delivery
Tracking is available for UK Next Working Day and International delivery only
For queries relating to your delivery please email info@lalakids.co.uk
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Returns 
We are super confident that you will love your purchase from us but if for whatever reason you may want to return, we are proud to offer our customers 
Free Easy Returns on all UK Mainland purchases
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Our returns policy is strictly 14 days from the date of delivery
To begin your returns process please email info@lalakids.co.uk 
*Please note that we only offer one free returns label per order*
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To be eligible for a return, your item must be unused and in the same condition that you received it, including the garment tags still being attached 
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We do not accept returns on underwear, swimwear, socks or tights
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Refunds (if applicable) 
Once your return is received and inspected, we will only notify you if the return is rejected
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If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days
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Unless the item is deemed faulty, original shipping fees will be deducted from your return
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Late or missing refunds (if applicable) 
If you haven’t yet received a refund after 5-10 working days have passed, please contact your bank or credit card company, it may take some time before your refund is officially posted. 
If you have done the above and you still have not received your refund, please contact us at info@lalakids.co.uk 
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Sale items (if applicable) 
Sale items are not eligible for a refund. We will offer either an exchange or a credit note to be applied to your account 
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Exchanges (if applicable) 
We accept exchanges but can only offer an exchange if the item is in stock
Depending on where you live, the time it may take for your exchanged item to reach you, may vary.