#lala_kids_official
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© 2019 Lala Kids

VAT Registration Number: 325 4746 96

SHIPPING & RETURNS

SHIPPING FEES

Standard UK Delivery £3 (up to 3 days)

EU Delivery £12.00 (5-7 days)

Rest of the world Delivery £15.00 (7-12 days)

Free Standard UK Delivery on orders over £50

Free Standard Delivery for EU and Rest of the World on orders over £150

We use Hermes or Royal Mail to send all parcels

Please note that a signature will be required upon delivery

Free Delivery does not apply on Payment Plans

For queries relating to your delivery please email info@lalakids.co.uk

WE WILL ONLY SEND ITEMS TO THE ADDRESS REGISTERED ON PAYPAL

RETURN & EXCHANGE POLICY

You have the right to cancel and return unwanted goods within 14 days from delivery under the Consumer Contracts Regulations. For unwanted goods, you must pay the return costs and if you originally paid for express delivery, we will only refund the cost of standard delivery.We may offer a credit note for the return unwanted goods, this is discretionary, although a full refund will be given if the goods are found to be faulty.

For faulty goods, the same process as above applies although the return costs will be covered by us.

All refunds will be processed no later than 14 days after being received by us.

We do not offer refunds on SALE items or made to order clothing only exchange or a credit note.

You must notify us of the return/fault by emailing info@lalakids.co.uk.

If you purchase through our website and checkout with PayPal, you are eligible for free return postage. Please keep your receipt and submit your return directly with PayPal no later than 30 days of posting. You can submit up to 12 refund requests a year and each request can be up to the value of £15. Please click on the following link for further T+Cs

https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions